Customer support is very important to us. While using Insight, any staff member can click the ‘Help’ menu at any time to contact us. Our phone and email support is available through school holidays as well as during term time.

How are we doing?

We hold ourselves accountable to high standards. We aim for our customer support to be fast, effective and readily available. To achieve this, we monitor our performance levels and periodically check the stats to ensure we’re on track.

Here are some of our key statistics from the 2023-24 Autumn term

3,397Calls Handled92% answered immediately
17,897Emails Received4 hours 12 minutes average reply time
252Training sessions delivered(free of charge)