Telephone Support
We offer technical support by phone, Monday to Friday, 9am – 4.30pm.
If you’d like to leave us a message out-of-hours, we’ll get back to you as soon as possible.
Call 020 3393 4005
Support
Customer support is very important to us. While using Insight, any staff member can click the ‘Help’ menu at any time to contact us. Our phone and email support is available through school holidays as well as during term time.
Email Support
You can get support by email at any time.
We aim to get back to you within 1 working day.
Help Guides
Our online Help Guides are available whenever you need them.
From the fundamentals to assessment policies and philosophies and much more.
View Help Guides
Video Tutorials
In these training videos we cover everything from data entry to reporting.
After watching this series you should have a good idea of how to get your data into Insight, and how to produce a number of different reports.
Start Watching
Data Consultation
To discuss any aspect of school data including statutory assessment, measuring progress, ASP, IDSR, standardised tests, reporting to governors, and monitoring pupils with SEND, grab the chance to chat with our resident data expert, James Pembroke of Sig+.
Book Data Consultation
How are we doing?
We hold ourselves accountable to high standards. We aim for our customer support to be fast, effective and readily available. To achieve this, we monitor our performance levels and periodically check the stats to ensure we’re on track.
Here are some of the key statistics from the Summer 2022 term
2,403Calls Handled94% answered immediately
8,398Emails Received1 hours 13 minutes average reply time
1,463Schools Helpedby phone