Support

We aim to deliver first-class customer support to all users. While using Insight, any staff member can click the ‘Help’ menu to contact us and access various forms of support. Our telephone and email support is available all year, and we offer online training and data consultation at no extra cost.

How are we doing?

We hold ourselves accountable to high standards. We aim for our customer support to be fast, effective and readily available. To achieve this, we monitor our performance levels and periodically check the stats to ensure we’re on track.

Here are some of our key statistics from the 2023-24 Autumn term

3,397Calls Handled92% of calls answered immediately
17,897Emails Received4 hours 12 minutes average reply time
252Training sessions delivered(free of charge)