Support

Customer support is very important to us. While using Insight, any staff member can click the ‘Help’ menu at any time to contact us. Our phone and email support is available through school holidays as well as during term time.

How are we doing?

We hold ourselves accountable to high standards. We aim for our customer support to be fast, effective and readily available. To achieve this, we monitor our performance levels and periodically check the stats to ensure we’re on track.

Here are some of the key statistics from the Spring 2021 term

1,514Calls Handled91% answered immediately
4,398Emails Received62% resolved on first reply
642Schools Helped87% emails resolved within 6 hours