Customer support is very important to us. While using Insight, any staff member can click the ‘Help’ menu at any time to contact us. Our phone and email support is available through school holidays as well as during term time.

How are we doing?

We hold ourselves accountable to high standards. We aim for our customer support to be fast, effective and readily available. To achieve this, we monitor our performance levels and periodically check the stats to ensure we’re on track.

Here are some of the key statistics from the Summer 2022 term

2,403Calls Handled94% answered immediately
8,398Emails Received1 hours 13 minutes average reply time
1,463Schools Helpedby phone