Support

Customer support is very important to us. While using Insight, any staff member can click the ‘Help’ menu at any time to contact us. Our phone and email support is available through school holidays as well as during term time.

How are we doing?

We hold ourselves accountable to high standards. We aim for our customer support to be fast, effective and readily available. To achieve this, we monitor our performance levels and periodically check the stats to ensure we’re on track.

Here are some of the key statistics from the Autumn 2020 term

2,665Calls Handled91% answered immediately
8,014Emails Received49% resolved on first reply
976Teachers Helped88% emails resolved within 6 hours