Help Guides
Our online Help Guides are available whenever you need them.
From the fundamentals to assessment policies and philosophies and much more.
Support
Always available for you.
Sometimes a help guide is all you need. Other times, only a conversation with a real person will do.
Our support team is on hand throughout the year, including school holidays, to answer your questions and provide technical support by phone or email. You can contact us directly from the Help menu in Insight.
You’ll also have access to step-by-step help guides, Ask AI, training, regular webinars and expert data consultancy, all included at no extra cost.
How are we doing?
Being there when our customers need us is important to us. We want our support to be fast, effective and readily available, and the numbers help us understand how we’re doing. Here’s a look at the support we provided over the last academic year.
Here are some of our key statistics from the 2025-26 Academic Year.
16,180
Calls Handled
22 seconds average waiting time
55,805
Emails Received
5h 35m average resolution time
1,244
Training Sessions Delivered
Free of charge
Technical Support
You can access support by telephone or email via the Help menu in Insight. We have a team of friendly Insight experts ready to help.
Phone lines are open
Monday to Friday 9am - 4pm
We aim to reply to emails within 7 business hours.
Training & Webinars
If you'd like training, or just a general refresher about Insight, click the Help menu in Insight to book a free sessions.
We periodically run free webinars to refresh your knowledge of Insight's tools and offer training on new features. Keep an eye on Insight's Home screen for information or to view the schedule.
Get in touch
Insight offers a 60-day, no obligation, free trial. This includes a fully featured system and full support to help you get started. Import your pupils, historic data, and evaluate the system with your team.