Support

Delivering first-class customer support is a top priority for us. While using Insight, any staff member can click the ‘Help’ menu to contact us. Our phone and email support is available through school holidays as well as during term time. We also offer self-serve support options, individual training, regular webinars and data consultancy – all at no extra charge.

Technical Support

You can access support by telephone or email via the Help menu in Insight. We have a team of friendly Insight experts ready to help.

Phone lines are open Monday to Friday, 9am – 4pm, and we aim to reply to emails within 1 working day.

Training and Webinars

If you’d like training, or just a general refresher about Insight, click the Help menu in Insight to book a free session.

We periodically run free webinars to refresh your knowledge of Insight’s tools and offer training on new features. Keep an eye on Insight’s Home screen for information or view the schedule.

Data Consultation

To discuss any aspect of school data, including statutory assessment, measuring progress, ASP, IDSR, standardised tests, reporting to governors, and monitoring pupils with SEND, grab the chance to chat with our resident data experts from Insight Inform.

Click Insight’s Help menu to book.

How are we doing?

We hold ourselves accountable to high standards. We aim for our customer support to be fast, effective and readily available. To achieve this, we monitor our performance levels and periodically check the stats to ensure we’re on track.

Here are some of our key statistics from the 2024-25 Summer term

4,883Calls Handled93.9% answered immediately¹
9,829Support Email Conversations4h 30m average resolution time
289Training sessions delivered(free of charge)

¹ 95.3% of 4,883 total inbound calls were answered by a member of our team, rather than going to voicemail